Shipping
Order processing
Processing time depends on product availability, customisation and quality checks. An estimated timeline is shared during the order journey.
Secure dispatch
Orders are carefully packed and handed to an approved delivery partner. A signature or identity verification may be required at delivery.
Tracking
Tracking details are shared after dispatch. Please allow time for the carrier status to become active.
Delivery address
Provide a complete and serviceable address. Address changes after dispatch may not be possible and can delay delivery.
Delays
Weather, public holidays, carrier restrictions or remote locations can affect delivery estimates. Our team will assist when an exceptional delay occurs.