Returns & Refunds
Return eligibility
Eligible unused items must be returned in their original condition with packaging, certificates and accessories. Personalised, engraved, resized or made-to-order pieces may not be returnable.
Requesting a return
Contact client care with your order number and reason for return. Do not send an item before receiving return instructions.
Inspection
Returned items are inspected before approval. Items showing wear, alteration, damage or missing components may be refused or subject to a deduction.
Refunds
Approved refunds are issued to the original payment method. Bank or payment-provider processing times may apply.
Damaged or incorrect items
Contact us promptly with clear photographs and your order details if an item arrives damaged or differs from your confirmed order.