Frequently Asked Questions
Everything you need to know
Explore our most frequently asked questions. If you still need assistance, our client care team will be happy to help.
Are YVR Diamonds products certified?
Certification details are shown with the applicable product. Please contact client care if you need a copy before placing your order.
Can I customise a jewellery design?
Yes. Use Build Your Ring or contact our team to discuss a personalised design, metal, stone and size.
How can I track my order?
Once your order is dispatched, tracking information is shared through your registered contact details and is also available from your account.
Can I change an order after placing it?
Contact client care as soon as possible. Changes depend on the current production or dispatch stage of the order.
How should I care for my jewellery?
Keep jewellery dry and separate, avoid harsh chemicals, and clean it gently with a soft lint-free cloth.